Practice Information

Surgery Opening Hours

Telephone lines open 8.00am to 6.30 pm daily (Monday to Friday)

Triage system

The Elms Medical Centre operates a triage system to ensure patients receive the most appropriate care. This will mean our Patient Services Team will have to ask you some brief questions regarding the nature of your call. Our absolute priority is maintaining safe and prompt care. This requires us to prioritise the patients who need care most urgently. 

If you wish to speak to a clinician about a medical problem (that may require an appointment) please contact us during morning triage between 8am and 11am or contact us via Econsult during our opening hours.

If you wish to speak to a clinician about results, referrals or a non-clinical matter please contact us during afternoon triage between 1pm and 3pm. During this time we will still take calls from patients requiring clinical advice.

Outside of these times, medical emergencies and urgent queries will still be transferred to a clinician for assessment.

We aim to maintain routine access during these hours. However, we may need to close triage early if we reach capacity for our appointments available during the day. We would advise that you call as early as possible if you require medical advice.

If you have any questions or queries about this please do not hesitate to get in touch.

Late Patients

If you are more than 5 minutes late for your appointment, it will be at the discretion of the clinician whether they are able to see you or not. Please be aware, it may not be possible to see you that day and you will have to contact the surgery again to rearrange your appointment. 

Please arrive for your appointment in plenty time to ensure you give yourself enough time to check in at the self service screen or reception desk. Please bear in mind, the surgery is busy and there may be a queue at reception. 

Registration

To view our catchment area, please CLICK HERE