Complaints, Compliments & Practice Feedback.


Most NHS care and treatment goes well, but sometimes things can go wrong. If you are unhappy with your care or the services you have received, it is important to let us know so that we can improve. 

We find that, with good communication from all parties, most problems can be sorted out easily and quickly, often at the time that they arise. This might be with your clinician or at reception. 

However, if your problem can not be resolved in this way, and you wish to make a formal complaint, please let us know as soon as you can, ideally within a matter of days or at most a few weeks. This will enable us to more easily establish what has happened. It will be a great help if you are as specific as possible about your complaint. 

It may not be possible to investigate your complaint if you do not contact us within 12 months of the incident that caused the problem, or within 12 months of discovering that you have a problem

We are continually looking for ways to improve the service we give. If you have any suggestions or complaints, please talk to a member of Reception staff who will be happy to discuss them with you. 


We love hearing you positive words about the practice and of our team members.  If you have some positive feedback about your experience, you can pass this over to one our our member of Reception.  Your feedback will be passed to all of the team, so congratulations and positivity can be shared.  

Your details will be kept confidential, only your feedback will be shared.

Friends and Family Feedback:

We are welcoming feedback from patients, to tell us what we are doing right at The Elms Medical Centre and how we can improve.

We would like you to think about your recent experience of our service and how likely are you to recommend our practice to friends and family if they needed similar care?

To submit your feedback, us the link below to download the Friends & Family form. Once completed, please email it to

Friends & Family Questions - 05.2022 - (a4 website version).docx